Delivery

Big Sandy will deliver any purchase, for a minimal fee, within a 100-mile radius of the nearest Big Sandy Superstore. Our expert Delivery service is the best way to insure your purchase arrives safely. Big Screen TV's, Kitchen Appliances, Washer & Dryers, Large Furniture pieces, etc. should be handled by professionals to avoid unnecessary damage or lifting injuries. If we handle it, we are responsible. If you or someone you know choose to move it yourself, you are responsible for damages incurred while moving it.

Frequently Asked Delivery Questions

1. Will your delivery drivers move or take away my old furniture?

   Our delivery drivers do not take any old furniture away. Our delivery drivers will at their discretion move an existing piece of furniture to another room, preferably on the same floor of the home. Moving existing furniture to a basement or a second floor creates the possibility of damage. Our delivery drivers will reserve the right to decide if this can be done safely and efficiently. We do offer removal of old mattresses when a new mattress is purchased. Our delivery drivers use their discretion on removal of old mattresses for health reasons.

2. How do I receive a timeframe for my delivery?

   At the time of purchase, your sales associate will give you a specific day for delivery if the product is currently in stock. One to two days prior to your delivery, your will recieve a call advising you of your three hour timeframe. If this timeframe will not work for you, we provide a number to call us back so we can reschedule your delivery. If products are not in stock at the time of purchase, we will provide an estimated time of arrival at the time of purchase. When the product arrives in our warehouse, we will call and advise you to schedule your delivery

3. If I pick my furniture up, will it be assembled?

   If you elect to pick your furniture up at our warehouse, you will recieve it in the original factory cartons. We find this to the be best protection for you to transport your purchase home. You will be required to assemble any items that are picked up at our warehouse. Assembly times vary, however most items have directions included.

Preparing For Delivery

Always take the following measurements:

• All door sizes, both width and height.
• If the furniture is going up or down stairs, measure the diagonal distance between the ceiling and the stairs. Keep in mind this measurement needs to be 4 or more inches greater than the diagonal measurement of the piece.
• The height of the hallways.

The most common pieces that do not fit are:

• Large headboards going upstairs. Because the headboard is much smaller than the dresser, many people assume if will fit. However, many headboards are the tallest peice going into a bedroom.
• Deep sofas. Sofas that are deeper in size can be tricky to get around corners/turns. The best way to ensure a sofa will fit is to measure the diagonal distance from the head of the sofa to the bottom of the front leg. This diagonal distance will tell you if the piece can fit through a door or hallway.
• Heavy merchandise that needs to be turned at the end of a hallway. The heavier a piece of furniture is, the less maneuverable it is. Due to hallway constraints, the delivery team needs to put these pieces on their ends to get around corners. This means the ceiling needs to be higher than the diagonal measurement of the piece.