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Terms & Conditions


At Big Sandy Superstore, we want you to buy with confidence. There's no more waiting around, hoping for a better sale. We guarantee that you'll get the best price TODAY! How can we make such a statement? That's our ULTIMATE PRICE GUARANTEE! Since 1953, we've taken pride in our ability to offer the best prices and the best financing on the name brands you want! We rarely see a price that beats out our deals at Big Sandy, but if you do, you're covered! We guarantee to beat any offer to the general public, from any authorized retailer who provides local service on the same model, under that same terms and conditions-if you do find a legitimate, better offer, we will give you the difference plus a furniture/mattress gift card of $50-$100 depending on the offer amount (same terms and conditions include any applicable fees associated with the purchase- taxes, delivery charges, finance savings, customer service etc).

Every effort has been made to ensure the accuracy of the prices, availability and descriptions of the products contained in this website. However, in the event of discrepancy, in-store information will take precedence. Obvious pricing errors will not be honored. 


Online purchases can be made using MasterCard, VISA, Discover, American Express, PayPal or Big Sandy Platinum Card.

In-store purchases include the same credit card options plus cash, checks and money orders. We also offer a variety of financing options. Click here to read more about our options.

Cancellation Policy

Routinely stocked items may be cancelled for a full refund or credit up to 72 hours prior to the scheduled delivery date. This does not apply to floor models and clearance items, as the sale of these items is considered final.

Special Orders, Table pads, Parts, Throw Pillows, and Fabric orders may not be cancelled.


All authorized refunds of payments made by credit card will be credited to the originally charged credit card account within five (5) business days. If you paid by cash or check, you will be issued a check within ten (10) business days. Please note: Refunds requiring the return of any products taken possession of are dependent on said return. The allowable business days for refund processing begin upon the receipt of the products being returned.

Clearance Merchandise

Clearance merchandise includes the following: Floor models, Discontinued products, Merchandise with some irregularity or cosmetic defect in wood, fabric or other material that took place while on the showroom floor, during shipping, while in the warehouse or during the manufacturing process and Tent Sale Merchandise.

All Clearance Merchandise sales are final; no returns, no refunds or exchanges are accepted.


Any product may be returned unused, in original condition and in original sealed packaging within (7) business days for a full refund.

Delivery fees are non-refundable after merchandise has been delivered or an attempt to deliver has been made.

Mattresses and bedding products are not returnable, with the exception of the Comfort Guarantee.


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