I would definitely rank the gentleman who assisted me as 5 stars. I was feeling very frustrated with poor service from another company that was supposed to be delivering a new washer to me today, but called and said they were out of stock and could give no ETA as to when they would be. The gentleman who assisted me on CHAT with Big Sandy was very polite, thorough, and professional. I didn't get his name, but hopefully you can look that up from my order and give him recognition for a job well done. Thanks so much.

Sue B.

Deanna Johnson was very pleasant to work with, she answered all my questions concerning my purchase and helped steer me in the right direction. She seems like she genuinely cared about me and my family's needs!!! Keep up the AMAZING job Deanna, and thanks for making everything go so smoothly.

Carylon S.

I needed a dishwasher, Tonya not only took good care of us, she talked with us sharing stories and making me laugh on what started out to be a trying day. I had a picture of my refrigerator and she helped me match it perfectly. Her customer service went above and beyond and her personality is contagious. I will buy from her again.

Angela N.

This store is awesome!!! They ran a promotion called Help for Heroes and I was picked to receive a free lift chair. I am a 100% disabled Army veteran. I've had over a dozen surgeries and I have mobility issues due to spinal cord damage. This chair will allow me to be able to get up without having to ask anyone for help. I am so grateful my daughter nominated me and that Big Sandy's has caring people who honestly help those in need. Everyone from their corporate office to the local store was so professional, polite and caring. Thank you again, to all those involved in helping me and others. You are my heroes!!!

Cindy K.

During COVID-19 shopping; I called, booked showing appointment on same day, showed up, met with rep, showed me what I wanted to look at, no pressure sales, purchase, drop off appointment and out the door. 20 min process. Enjoyed it. Everyone was wearing masks for safety. This was my 2nd great experience.

Echo A.

James was a great salesman. He answered all my question on TVs straight up. Didn't try the hard sell on me. I actually think I might have bought my last TV off of him about three years ago. I bought a 65" OLED today. Went to sams club after that and was pleased that I got my TV for less - same brand, size and type.

Dean Ann C.

ABSOLUTELY OUTSTANDING! All the way from picking out something that would work for our space to billing and delivery and setup! I would highly recommend this store! A absolute pleasure working with this store I for sure will return!

Bryan G.

I am hard to please but the entire process was above and beyond. We bought 6 appliances from the Centerville location and it was 100% because of the sales person on the floor. Daniel M was super professional, explained the differences in the different packages we were considering and made adjustments based on our feedback. He set the expectations for possible delivery (and came in early), he communicated along the way even up to the day before delivery. The delivery team was fantastic. They were young but completely capable and knowledgeable about the appliances, set up etc. They were respectful to me and my home while delivery took place.... They even thanked me afterwards which never happens anymore. I will be going back to buy more furniture for our new home.

Mike S.