Services

Start a service request right here on our Services page. Choose the furniture service request or the TV/appliance service request for our Kentucky, Ohio and West Virginia locations, or the service request form for our Indiana, Michigan and Missouri locations. Your request goes directly to the service team designated for your location. Furniture work orders can also be placed by texting 740-259-3123, and once a furniture work order is placed, our service department will contact you within 72 hours to set your in-home appointment date and time.

Yes, we service what we sell. Our service plans are not from a third-party warranty company, so the protection you buy on furniture and appliances is backed by our own service teams. That means better, faster service than you can get from our competitors. Providing service after the sale is how we set ourselves apart from other retailers, and our commitment doesn't stop once your product is delivered. Established in 1953, we don't just want to make a sale, we want to make you a customer for life.

Our delivery and installation services include professional white glove delivery for furniture and appliances. Before delivery we uncrate, remove all packing materials and inspect for visual product damage. With purchase of the necessary accessories, our Delivery Teams connect appliances to existing water sources, electrical outlets, drains and dryer exhaust ducts, then level, clean and test each unit for operation. The day before delivery, between noon and 4 pm, we call or text an estimated 4-hour delivery window, and you'll receive a text with a link to track your delivery and a picture of your driver.

Total Care Furniture Protection PLUS is our 5-year furniture protection plan, and if we can't fix it, we'll replace it. It covers accidental food and drink stains on fabric and leather, mechanism failure in recliners, sleepers and lift chairs, frame and structural defects, and wood and solid surface damage like cracking or peeling finishes. The PLUS plan adds free local white glove delivery for covered items, one-time pet forgiveness and 10-year frame coverage. If you never use the plan, you can cash it in for a store credit equal to the full plan price, applied to up to 50% of a future furniture or bedding purchase.

You get 100% of the plan price back as a store credit when you never make a service claim on Appliance Performance Protection PLUS so your coverage is never wasted. The credit can be used toward up to 50% of a future furniture or mattress purchase, and we ask that you redeem your appliance warranty policy within six months of its expiration date. While your plan is active, it includes our No Lemon Guarantee, food loss protection up to $150 per year, power surge repair and service from our factory-trained technicians.

Yes, with HDTV Performance Protection we visit your home to repair TVs 37 inches or larger. Coverage includes failures from dust, internal heat and humidity, defects in materials and workmanship, and equipment failure due to a power surge or fluctuation, with 100% of parts and labor covered and no hidden fees. If you choose the 5-year PLUS plan and never need a service call, you'll receive 100% of the plan price back as in-store credit toward up to 50% of a future furniture or mattress purchase.

Yes, Power Base Performance Protection PLUS protects your adjustable mattress base's electrical components against mechanical and electrical breakdowns, including lightning and electrical surge. Covered parts include the lifting and lowering mechanism, drive motor, massage motor, remote control and receiver, junction box, power-down box and AC/DC transformer. The plan comes in 5-year and 10-year options and includes our No Lemon Guarantee. If you never need a service call, you'll receive 100% of the plan price back as in-store credit toward a future furniture or mattress purchase when you redeem within six months of expiration.

You can shop appliance and electronic parts online through our Big Sandy parts store. It's a convenient option when you already know which part you need for an appliance or TV you bought from us. If you're not sure what's causing the problem, a service request is the better first step. Our technicians inspect the product, make all possible repairs and, if additional parts are required, place the order with the manufacturer so your repair can be completed.

Kitchens Inspired is the builder, premium and commercial division of Big Sandy Superstore, serving kitchen remodelers, builders and designers. Our dedicated team of building and kitchen remodeling specialists helps you plan your project and see what's possible, works alongside your kitchen contractors and designers, and carries the project from ordering appliances to professional installation. Kitchens Inspired showrooms in Columbus, Dublin, Dayton, Heath and Kenwood in Cincinnati feature premium brands including Thermador, Monogram, Viking, JennAir and Fisher & Paykel.

Call us at 888-610-2449, or use the service request forms on this page to reach the service team for your location. For questions about a scheduled furniture or appliance delivery, call our Delivery Department directly at 740-574-0899. Furniture service work orders can also be placed by texting 740-259-3123, and standard carrier rates apply to texts. Phone numbers and directions for each of our store locations across Ohio, Kentucky, West Virginia, Indiana and Missouri are listed on our contact page.