Why Choose Us?
Big Sandy Superstore is the one stop shop for all your home furnishings and appliance needs. Employee-owned and with over 68 years of experience, there’s nowhere else you’ll find the same selection, savings, and service. It’s why we’ve been ranked as one of the fastest growing home furnishings retailers in the country. Experience the superstore online or at one of our 25 retail locations across Kentucky, Ohio, West Virginia, Indiana, Michigan, and Missouri.
| Big Sandy | Big Box Store | |
|---|---|---|
 Service after the Sale | Award winning service, fulfilled by background checked and drug tested Big Sandy employees. | 3rd party contractors, not employed by the store of purchase. |
 Military Discount | $50 to $100 Gift Card w/ Purchase on all purchases $499 and up. | 10% discount limited to non-sale items. Excludes most appliances and online purchases. |
 Available to Help | Trained appliance experts with industry experience available at all times. | Non-specialized staff typically working multiple departments. |
 Financing Options | Multiple financing partners with flexible payment plans for Everyone (From No Interest to No Credit) | Limited financing options and restrictive payment plans. |
 Pricing/Value | Price Beat Guarantee – We will never be beat by a local competitor on the same items, under the same terms and conditions. | Excludes promotion items and items on sale at other retailers during special holiday and other sale events. |
 Inventory Availability | Over 25,000 Appliances In Stock for immediate delivery | Limited stock merchandise available in local markets. |
 Employee Owned and Operated | Employee Owned and Operated. | Multinational corporation with no local ownership. |
 Top Rated Place to Work | Named One of | |
What Others Say About Big Sandy
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Over 23,000 5 star reviews. -
4.6 rating for Google -
2nd Fastest Growing Homes Furnishings Retailer in the Country (2020 – Furniture Today) Fastest Growing Homes Furnishings Retailer in the Country 2017 – Furniture Today)
Over 23,000 5 star reviews. 4.6 rating for Google 2nd Fastest Growing Homes Furnishings Retailer in the Country (2020 – Furniture Today) Fastest Growing Homes Furnishings Retailer in the Country 2017 – Furniture Today) Award-Winning Sales & Service
OUR CUSTOMERS Love US
While we'll never be perfect, our team has worked very hard to create a Superstore Experience for each and every customer. With more than 13,000 5-star reviews, our overall rating is 4.8!
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I started my Big Sandy journey in October of 2007. I was hired as an Appliance Service Coordinator. I opened wo's, scheduled in-home repair and monitored work orders from start to finish. I am still in the service department, just in a different capacity. Over the years, the company has grown immensely! The retirement benefits are amazing, the pay is competitive and the work family I have gained is a blessing. I am honored to be a part of this company.
Call Center Service Department Supervisor
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A very good company to work for. I've been with Big Sandy for six (6) years and I really enjoy the teamwork and family atmosphere of the warehouse Associates.
Distribution Associate & Delivery Truck Driver
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Big Sandy gave me a second chance. They taught me equipment operation (I love picking!) and provided me with job advancement, when no one else would. I'm very grateful for the opportunity.
Distribution Warehouse Lead
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I would definitely rank the gentleman who assisted me as 5 stars. I was feeling very frustrated with poor service from another company that was supposed to be delivering a new washer to me today, but called and said they were out of stock and could give no ETA as to when they would be. The gentleman who assisted me on CHAT with Big Sandy was very polite, thorough, and professional. I didn't get his name, but hopefully you can look that up from my order and give him recognition for a job well done. Thanks so much.
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Deanna Johnson was very pleasant to work with, she answered all my questions concerning my purchase and helped steer me in the right direction. She seems like she genuinely cared about me and my family's needs!!! Keep up the AMAZING job Deanna, and thanks for making everything go so smoothly.
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I needed a dishwasher, Tonya not only took good care of us, she talked with us sharing stories and making me laugh on what started out to be a trying day. I had a picture of my refrigerator and she helped me match it perfectly. Her customer service went above and beyond and her personality is contagious. I will buy from her again.
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This store is awesome!!! They ran a promotion called Help for Heroes and I was picked to receive a free lift chair. I am a 100% disabled Army veteran. I've had over a dozen surgeries and I have mobility issues due to spinal cord damage. This chair will allow me to be able to get up without having to ask anyone for help. I am so grateful my daughter nominated me and that Big Sandy's has caring people who honestly help those in need. Everyone from their corporate office to the local store was so professional, polite and caring. Thank you again, to all those involved in helping me and others. You are my heroes!!!
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During COVID19 shopping; I called, booked showing appointment on same day, showed up, met with rep, showed me what I wanted to look at, no pressure sales, purchase, drop off appointment and out the door. 20 min process. Enjoyed it. Everyone was wearing masks for safety. This was my 2nd great experience.
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James was a great salesman. He answered all my question on TVs straight up. Didn't try the hard sell on me. I actually think I might have bought my last TV off of him about three years ago. I bought a 65" OLED today. Went to sams club after that and was pleased that I got my TV for less - same brand, size and type.
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ABSOLUTELY OUTSTANDING! All the way from picking out something that would work for our space to billing and delivery and setup! I would highly recommend this store! A absolute pleasure working with this store I for sure will return!
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I am hard to please but the entire process was above and beyond. We bought 6 appliances from the Centerville location and it was 100% because of the sales person on the floor. Daniel M was super professional, explained the differences in the different packages we were considering and made adjustments based on our feedback. He set the expectations for possible delivery (and came in early), he communicated along the way even up to the day before delivery. The delivery team was fantastic. They were young but completely capable and knowledgeable about the appliances, set up etc. They were respectful to me and my home while delivery took place.... They even thanked me afterwards which never happens anymore. I will be going back to buy more furniture for our new home.
What Big Sandy Does for the Community
Help for Heroes
Employee Owned and Operated – Each Big Sandy Superstore employee gains an ownership stake in the company over time. That means when you buy from Big Sandy Superstore, the money stays in your community. Shopping at Big Sandy means you’re supporting local business owners.
Big Sandy Superstore Give Back in BIG Ways. We support numerous local teams and organizations throughout our communities. In addition to these local sponsorships, we have chosen to focus on three inititiaves to help local veterans and families in need get the home furnishing and appliances they need.
Help for Heroes: In 2021 Big Sandy Superstore gave 50 local veterans either a power lift recliner or mattress with adjustable base. These local heroes were given products designed to ease the daily struggles veterans with disabilities and health issues face. We are proud to support veterans and honor their sacrifices.
50 Veterans Assisted in 2021
Homes For Hope
Homes of Hope: In 2019 and 2020 Big Sandy Superstore gave 45 families in need a home full of furniture and appliances. Local deserving families were nominated by friends, family and neighbors. Each family received a living room suite, master bedroom suite and mattress, dining suite, bed and mattress for each child, and a washer and dryer.
70 Homes of Hope filled with furniture and appliances since 2019
Ashland Build-a-Bed
Ashland Build a Bed services 5 Kentucky counties where many children are without beds of their own or not enough beds in their home.
The primary goal is to provide a space for each child in the home to have a bed complete with mattress, sheets, comforter, pillows and nighttime hygiene necessities.
Since 2019, nearly 400 beds have been distributed to families across our 5 county region.
Over 400 beds given to children in need since 2019
Neighborhood Bridges- Ohio
Big Sandy Superstore sponsors and partners with Neighborhood Bridges Ohio.
This organization uses technology and social media to engage with local communities and bridge those in need with citizens in those communities who can fulfill that need. Neighborhood bridges helps tens of thousands of children across the state each year.
Why Work at Big Sandy?
"I started my Big Sandy journey in October of 2007. I was hired as an Appliance Service Coordinator. I opened wo's, scheduled in-home repair and monitored work orders from start to finish. I am still in the service department, just in a different capacity. Over the years, the company has grown immensely! The retirement benefits are amazing, the pay is competitive and the work family I have gained is a blessing. I am honored to be a part of this company."
J. BlakeCall Center Service Department Supervisor
"A very good company to work for. I've been with Big Sandy for six (6) years and I really enjoy the teamwork and family atmosphere of the warehouse Associates."
K. CallawayDistribution Associate & Delivery Truck Driver
"Big Sandy gave me a second chance. They taught me equipment operation (I love picking!) and provided me with job advancement, when no one else would. I'm very grateful for the opportunity."
K. All DarbyDistribution Warehouse Lead
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Named one of Furniture Today’s Top Places to Work -
Employee Owned –Employees accrue stock in the company over time. -
Competitive Wages – Average income of sales pros over $50,000. -
Competitive Benefits – Health, Dental, Vision, Life Insurance, Employee Discounts. -
Named 2nd Fastest Growing Home Furnishings Retailer in America in 2020 and Fastest Growing in 2017.
Named one of Employee Owned –Employees accrue stock in the company over time. Competitive Wages – Average income of sales pros over $50,000. Competitive Benefits – Health, Dental, Vision, Life Insurance, Employee Discounts. Named 2nd Fastest Growing Home Furnishings Retailer in America in 2020 and Fastest Growing in 2017.