As the most trusted appliance and furniture dealer throughout the Midwest, Big Sandy Superstore has nearly 70 years of expertise and industry knowledge. What began as a small, family-owned operation in 1953 has transformed into a multi-generational “superstore” that carries the very best in appliances, electronics, furniture, mattresses, and home décor. Today, Big Sandy Superstore carries nearly 150 brands in total and has expanded to 27 store locations throughout Ohio, Kentucky, West Virginia, Michigan, Indiana, and Missouri, along with two outlet locations in Ashland, Kentucky and Dublin, Ohio.
Founder Robert W. Van Hoose Sr. Operated his business on a simple principle: Provide customers the best possible value for the money spent. While Big Sandy Superstore has grown large enough to offer premium products and competitive pricing, we have stayed true to this one basic rule.
Our focus is always on the customer experience and being there for support every step of the way. From the moment you enter one of our superstore locations to the time your product is delivered and installed, our seasoned team members are committed to helping you find quality products that appeal to hardworking everyday folks like ourselves.
Competing Big Box Stores in the Midwest
With box stores all over the country and the ease of online retail, you can shop for appliances, furniture, and mattresses almost anywhere. The accessibility of shopping at a big box store might not compete with the quality of products and personable interaction experienced at an independent dealer; however, there are still some advantages:
Big Box Store Pros:
- Large appliance display
- Lower prices than some local appliance stores
- Convenient access and a large number of store locations
- Free delivery on higher-priced products
We’d like to tell you there are zero pros to a big box store, but depending on your shopping needs and where you reside, it can be beneficial. For example, stores like Lowe's, Home Depot, and Wayfair have a very large display of appliances and a vast digital footprint. They also leverage cabinet displays and floor space to showcase a greater quantity of appliances compared to most local dealers.
Big box stores have the advantage of pricing and national buying power over the local vendor; however, with local stores belonging to large buying groups that acquire products in bulk, the pricing advantage is much less than people realize.
Oftentimes in retail, location is everything. Most big box stores are placed in major shopping centers right off the freeway where you can easily make a short pitstop and do your shopping while you’re running around town.
Big Box Store Cons:
- Limited in-house service technicians
- Sales staff with minimal training and industry knowledge
- Inconvenient delivery scheduling with long delays
- Can be difficult to get ahold of someone if you need a repair
National retailers typically do not have their own service technicians that can tend to your appliances, should they need repairs. If they do happen to have a team, the knowledge of the staff isn’t always up to par. At these big-name stores, the salespeople are rarely industry experts and know little about the features, operation, or construction of the products, and they often have limited experience receiving feedback from customers about performance and installation after the transaction is made.
If you need to talk to someone about your purchase or ask a question about a new model, the long-distance shopping model of a big box store makes it difficult to receive assistance promptly. Between a high volume of shoppers and off-site customer support services, you can easily spend most of your time doing laps around the aisles before you find someone to assist you.
Lastly, delivery proves to be a major inconvenience. Most big box retailers provide the dreaded 8:00-4:00 delivery time window and provide little in terms of unpacking or installation. Sometimes, the order may not even be unboxed or placed inside your home.
What’s the Difference?
There are plenty of options to choose from when it comes to Midwest appliance stores, but the rich history and dedication to quality service is unmated at Big Sandy Superstore. We beat out local competition and outpace big box stores with the largest selection of brands and a team of highly trained industry professionals that are well-versed in every aspect of our business.
Continued service is vital to our business and we hope to make everyone a lifelong shopper. Our service plans are not from a third-party warranty company—we service what we sell. That means faster service, delivery and installation, and total care protection for furniture, appliances, power bases, and TVs.
We want you to live a super life, so we allow you to conveniently track your delivery during your pre-arranged time and relax as we take care of all the details. Our Performance Protection Plus plans allow you to back your investment, should you require any of our maintenance or replacement services.
Taking care of our customers also means taking care of our team. Big Sandy Superstore is an employee-owned company, which means employees are given stock in the company as part of compensation for working at our stores.
Benefits of Shopping Locally at Big Sandy
At Big Sandy Superstore, we provide similar products and services as competing appliance stores in the Midwest but on a much larger scale. When it comes to product selection, installation, or delivery options, there are no limitations.
As a regional appliance dealer, we have the best prices available. We purchase products in bulk and pass these savings on to our customers. We regularly beat the competition by offering $1,000 to $2,000 less for the same appliance package.
Most of the time, we can deliver our products in two to three days and even offer some same-day and next-day delivery options, while big box competitors will have you waiting up to three weeks for delivery. We have over 400,000 square feet of warehouse space to cover our various markets and keep more appliances in stock to ensure delivery is as fast as possible.
We mentioned it previously, but our dedicated associates are trained on up-to-date products and have the knowledge to help you prevent making common shopping mistakes like selecting a refrigerator that doesn't fit in your kitchen. We review every invoice and try our best to prevent anything that may impact your shopping experience.
And if you need assistance making a purchase, we have financing options available with no interest and no credit checks. From household to luxury brand names, you can find the best payment plan to fit your budget and your household needs.
Awards and Recognition
Our dedication and commitment have been made relevant through several sales and service awards:
- Dealerscope 2017 Retail Excellence Award Winner
- 2017 Top 100 U.S. Furniture Stores
- An accredited business with an A+ rating from the Better Business Bureau
Shop Local at Big Sandy Superstore
When you shop at Big Sandy Superstore, we don’t set out to force-feed industry jargon, our goal is to provide the experience, inventory, services, and support needed to make a confident and well-informed purchase. Whether you need to furnish your new home or upgrade your kitchen, we know how to make the most of your living space.
Most importantly, Big Sandy Superstore treats our team and our customers like they’re part of our family. Our retail store locations are open five days a week to offer the best furniture and appliance solutions when you need them most. And for added support, don’t forget to reap the benefits of our digital catalog—our website offers plenty of helpful solutions so you can get started shopping online.
It's about time to contact the best furniture and appliance store in the Midwest. Give us a call at your preferred store location or visit us today. We look forward to seeing you in person!