See what our customers have to say about their shopping experience at Big Sandy Superstore.
I dont have a question, however I do want to thank the mattress guy Jim located at the Teays Valley, West Virginia store for saving my holiday. My finance and I went into the store to shop for furniture and a new mattress. As we where testing out the mattress I lost my wallet which contained $600+ in cash, my ID and bank cards. We called and spoke with a very nice lady at the store who said she would check for it. Jim was off the next day so we had to wait until today to speak to him. Gratefully he called with the good news confirming he found it. This was a blessing. We foster children and wanted to up size our furniture to make more family room. We purchased new furniture two years ago but its not family style seating. Thanks to Jim and his honesty we will forever buy from Big Sandy Teays Valley store and refer any and everyone to him for all future buys. There is still good people in the world everyone kept telling me as I looked for my wallet. Thanks Jim and we are forever happy to do business with an honest man.
I purchased a loveseat and sofa from your Pikevile store, and I was so impressed with one of your sales associates, Johnny Robinson. Johnny was so helpful when it came to assisting me in selecting the type of furniture that met my needs. He was so knowledgable and polite and he made me feel so welcome and comfortable in the store. It is rare that I've found a salesman that doesn't fit into the negative stereotypes, but Johnny certainly doesn't. Because of his hospitality, knowledge, and helpfulness, I will be a returning customer, and I will be recommending Johnny and your Pikeville store to everyone I know that is looking to purchase furniture. Hold on to that one; HE'S A KEEPER
~Jerry & Oretha H.
Great People! - Best Prices around! I bought an LG TV From Big Sandy…everybody else have to lower their prices $500 dollars just to match the prices from Big Sandy…this was a no brainier deal! I’ll take my business to the guys who starts with the lowest fair prices. ( they even beat the prices on Amazon too )…but I had a problem with the sound quality coming thru the new TV…we had AT&T upgrade our receiver box…now everything is great!
I went into Big Sandys and was greeted right away and then the lady that greeted us gave us our space and when we was ready with questions she was happy to help. She showed us samples that really helped us make up our mind on what we wanted to sit on which was the memory foam cushions. We loved our visit . I would like to take my kids to cosi and I will share the video . I have already told so many of my friends about your Lancaster store.
I recently purchased a couch and recliner from your Pikevile store, and I was so impressed with one of your sales associates, Johnny Robinson. Johnny was so helpful when it came to assisting me in selecting the type of furniture that met my needs. He was so knowledgable and polite and he made me feel so welcome and comfortable in the store. It is rare that I've found a salesman that doesn't fit into the negative stereotypes, but Johnny certainly doesn't. Because of his hospitality, knowledge, and helpfulness, I will be a returning customer, and I will be recommending Johnny and your Pikeville store to everyone I know that is looking to purchase furniture. Hold on to that one; he's a keeper.
I had a lovely buying experience with a young lady named Cori. She was very knowledgeable and sweet. The young man in billing was also very nice but I did not get his name. We bought a sofa and paid in full. Thank you.
Mary Ellen- I hope you remember me. I just purchased a mattress from you this evening. I just wanted to say thank you so much. You were such a big help and not to mention an amazing sales rep. I tried to find a way to write a review for your manager but I couldn't seem to find a way. I would like for you to show this to him/her. You are without a doubt the BEST salesperson I have dealt with at Big Sandy. Big Sandy should let you train everyone because you did such an amazing job. Okay, I am done now. Lol. Thank you so so so so much once again. And if anyone I know is looking for a mattress I will not hesitate to send them your way. Thanks again!
Paul the service technician is wonderful. He is very knowledgeable and helpful. His work is worthy of praise!
I wanted to call in to express how good of a job Jason did, how much of the little things you made sure of was correct and your whole knowledge and explaining that you provided. Jason is just an Ace in the Hole for your company. I deal with several cpmpanies on a daily basis and I wanted to let you know Jason and his service is second to none!
I had a delivery today and I just wanted to let you know your delivery guys were amazing! I am very pleased.
I had a service call with Dale, he was very nice and polite when he was in my home he does a really great job!
A Big Thank You to Mr. Dave Jones today for going beyond his job duty and responsibility in helping my sister Kathy. We really do appreciate everything you did for us today and will always keep you and Big Sandy's Cheasepeake store when we need some furniture or bedding. Thanks again Dave Jone, love you.
Had a hiccup with my new washer. Your serviceman, Eddie, was prompt and knowledgeable. Wanted to share with you what a nice young man he was also...Having your own repairman is a real PLUS for Big Sandy! Thanks.
I just wanted to let you know tha you have two awesome sales rep at your store, the went beyond to help me an gave me informations. Gelicia Welch and Spencer Lupashunski called an check with me also they gave me phone numbers if I had any problem. I purchase a sectional which at this moment I am very please. Just wanted to let you know you have 2 secial workers at your Ashland store. Thank you.
When my dishwasher died unexpectedly on Dec 28, 2013, my husband wanted to go to Home Depot in Teays Valley. We were told that the LG dishwasher we wanted to purchase wasn’t in stock at the store, and wouldn’t be available until 1/2/2014. Not only was I not willing to go without a dishwasher for 6 days but we had 40 people coming to our home for a New Years Eve party we were hosting.
I immediately went next door to Big Sandy in Teays Valley to see Ron Chapman. I’ve worked with Ron many times over the years and he’s always taken such great care of us. Not only did he have the LG Dishwasher that I had my heart set on, but it was $200 cheaper!!
Ron Chapman is a real asset to Big Sandy and we truly appreciate the great care that he always takes of us.
I just bought 2 rooms of furniture at Big Sandy Charleston and received a great deal and great aservice from my sales rep Dorothy Brooks who I would recommend to friends.
Recently purchased a large furniture order for the company I work for. Breanna Aikens was the sales associate that helped me and she was awesome! Very friendly, helpful, and just good at her job. Thank you, Bre!
Thanks to your sales associate, Luke Bricker! I recently came to your store and he was very helpful and very gracious. When I come back, I will definitely be asking for him again!!
You Jon are a ROCK STAR!!!!! We were in the door and out in literally 15 minutes!!!! We thank you so much!!!! & our living room looks great!!!
~Shelly W. Summersville W. VA
I would like to thank Mike Farmer at the Chillicothe store for taking the time to listen to my concerns and frustrations. I feel that he understood where I was coming from & took the time to personally work out a potential solution to my issue.
My husband and I purchased furniture today at the store in Southridge WV. Our sales representative was Darren McQueen. My husband is very indecisive, Darren took his time with us and he was very professional and made our purchase very easy. He showed amazing sales skills and patience. He should be recognized for his sales talents. Please thank him for us we enjoyed our visit to your Southridge location and will definitely be customers for life.
I just bought furniture from the online rep Samantha! She was wonderful. I went to the store to get an idea of what I wanted. Then got online today and made my purchase. Samantha made it so easy. I purchased the care plan from her as well to make sure my furniture is always beautifiul. She was a pleasure to work with and very patient with me. Thanks again Samantha!!!!
I called 740-259-3123 for customer service on 5.6.13. I was calling about a large amount of furniture and appliances bought almost a year ago and just now set up to use. I had a problem with a nightstand and the refrigerator and both problems were handled with extreme efficiency and politeness.
I am writing to thank you for the superior customer service I have experienced on this date and I will not only make further purchases from Big Sandy but I will suggest your store to anyone I know that is looking to buy furnishings for their home.
Thank you again.
Hello, I just recently purchased a bedroom set from your location in Teays Valley. I had several issues with the furniture, yet thanks to the store manager(Jan) I was able to get all these problems fixed in a very short amount of time. She was extremely gracious and helpful, and I would just like to let you know what a valuable asset she is to your company. Not only was she a very friendly, but she was very efficient as well and assisted me with everything I needed.
Hey I just wanted to say thanks to the store team members at the Ashland Store. I have had great service from you all. The service and products are always great. Just wanted to let you know.
I recently visited BS in Chillicothe with my mother Betty Petit and we would like to brag on Kurt Rickards as our salesman, he was so very helpful and full of knowledge about the matresses we selected and he was also one of the friendliest salesman I have had the opportunity to buy from in a long time!!! I am not a family member nor did I know Kurt before walking into BS..Thanks for the experience to deal with someone so skilled and friendly doing their job!!!!
We received our furniture as promised! The delivery men were very nice and what a difference. They were very concerned with the condition and the placement of the furniture in our home. If all your delivery men where like these fellows, Big Sandy would get rave reviews all the time.
The furniture looks wonderful in our home. The sofa had all three legs. We are very pleased with our purchase. It was very nice doing business with you and Big Sandy. Your manager was awesome in making sure the problem was corrected!
Thanks so much Ladonna, you're a wonderful sales person!
~Craig and Judy S.
Just wanted to let you know we have been a long time fan of Big Sandy. We have purchasedfromyour stores in Parkersburg and Chillicothe, but we live in Lancaster. I always told my husband I thought a Big Sandy would do GREAT in Lancaster because we have no options,other than SUPER EXPENSIVE xxxxx or kinda junkie at xxxxxx. I am SOOO excited for the your store to open in Lancaster.I am SOOO excited for the new store to open in Lancaster.
A lot of people here in town have never heard of Big Sandy and I have been telling them all about your good deals, quality furniture, nice sales folks and great financing options for those of us who need it...but, was able to pay it off early with no penalty. Anyway....just wanted to let you know that I am spreading the GREAT news about your store and look SO forward to getting a new dining room table and end tables soon. Hoping you'll have some good GRAND OPENING deals :)!!! Thank you for coming to our town. I hope God continues to bless your business.
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